Last updated: 01/06/2026

Thank you for visiting Neylon. We are here to help with questions about your order, shipping, returns, refunds, products, or general enquiries.

Customer Support Contact

For customer support, you can contact us using the details below:

Business Name: Neylon
Website: neylon.store
Email: team@neylon.store
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
ABN: 65 985 952 594

Business Hours

Our customer support hours are:

Monday to Friday: 9:00am – 5:00pm AWST
Saturday, Sunday & Public Holidays: Closed

We aim to respond to all enquiries within 1–2 business days, excluding weekends and public holidays.

Order Enquiries

If you are contacting us about an order, please include:

• Your order number
• Your full name
• The email address used at checkout
• A brief description of your enquiry
• Photos or videos, if your enquiry relates to a damaged, defective, incorrect, or missing item

This helps us locate your order and provide the right support as quickly as possible.

Shipping, Returns and Refunds

For shipping, delivery, return, refund, or cancellation enquiries, please contact us at team@neylon.store.

Please do not send any items back before contacting us. Items sent back without first requesting a return will not be accepted.

Damaged, Defective, Incorrect, or Missing Items

If your item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible with your order number and clear photos or videos showing the issue.

Response Times

We aim to respond within 1–2 business days.

Response times may be longer during weekends, public holidays, or busy periods.