Legal notice
Last updated: 03/06/2026
This Legal Notice applies to the website neylon.store, operated by Neylon.
Neylon is an online home lighting store based in Perth, Western Australia. This page provides important legal and business information about our website, store, and services.
Business Information
Business Name: Neylon
Business Structure: Australian sole trader business
ABN: 65 985 952 594
Location: Perth, Western Australia, Australia
Website: neylon.store
Email: team@neylon.store
Phone: +61 0499 053 358
Business Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
Contact Information
For legal, business, customer service, order, shipping, return, refund, or website enquiries, please contact us at:
Email: team@neylon.store
Phone: +61 0499 053 358
Our customer support hours are:
Monday to Friday: 9:00am – 5:00pm AWST
Saturday, Sunday & Public Holidays: Closed
We aim to respond within 1–2 business days, excluding weekends and public holidays.
Returns and Refunds
Please do not send returns to our business address unless we have confirmed that it is the correct return address for your order.
To request a return, please contact us first at team@neylon.store with your order number and reason for return.
Items sent back without first requesting a return may not be accepted.
For full details, please review our Return & Refund Policy.
Website Content
The content on this website, including product information, product images, text, graphics, branding, design, layout, logos, icons, and other materials, is owned by Neylon or used with permission from suppliers, fulfilment partners, licensors, service providers, or third-party providers.
You may not copy, reproduce, distribute, modify, publish, sell, or use any website content for commercial purposes without prior written permission from Neylon.
Some product images, descriptions, specifications, or supplier-provided materials may also be used by authorised suppliers, fulfilment partners, or other retailers.
Product Information
We aim to provide accurate product descriptions, images, specifications, dimensions, prices, availability, shipping information, and policy details.
However, product colours, finishes, textures, packaging, and appearance may vary slightly due to photography, lighting, screen settings, supplier updates, manufacturing differences, or product improvements.
Product dimensions are provided as accurately as possible, but minor measurement differences may occur.
Accuracy of Information
We do our best to keep the information on neylon.store accurate, complete, and up to date.
However, information on the website may change from time to time and may occasionally contain errors, omissions, outdated details, or inaccuracies.
Neylon reserves the right to correct errors, update information, change product details, change prices, update policies, or cancel orders where necessary.
Third-Party Services
Our website may use third-party services, platforms, apps, payment providers, fulfilment partners, shipping providers, analytics tools, or advertising platforms to operate our store and provide our services.
Neylon is powered by Shopify, which provides the ecommerce platform used to sell our products online.
We are not responsible for the content, policies, security, or practices of third-party websites or services that may be linked from our website.
Fulfilment and Shipping
Our products may be stored, packed, and shipped from China by our suppliers, fulfilment partners, or logistics providers.
Although third-party partners assist with fulfilment and shipping, Neylon remains your point of contact for customer service, order support, returns, refunds, and general enquiries.
For full details, please review our Shipping Policy.
Australian Consumer Law
Nothing in this Legal Notice is intended to limit, remove, or replace any rights you may have under Australian Consumer Law or other applicable consumer protection laws.
If a product is faulty, damaged, unsafe, not as described, or does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy under applicable law.
Changes to This Legal Notice
We may update this Legal Notice from time to time. Any changes will be posted on this page with an updated date.
Contact Us
For legal, business, or website enquiries, please contact us at:
Business Name: Neylon
Website: neylon.store
Email: team@neylon.store
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
ABN: 65 985 952 594