Privacy policy
Last updated: 03/06/2026
Neylon operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit neylon.store, make a purchase, create an account, contact us, or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with Neylon, we may collect the following types of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Order and transaction information, including the products you view, add to cart, purchase, return, exchange, or cancel.
- Payment information, including payment method, payment confirmation, and transaction details. Payment details are processed securely by our payment providers and Shopify.
- Account information, including your username, password, preferences, and account settings if you create an account.
- Communication information, including messages, emails, enquiries, support requests, reviews, or other information you send to us.
- Device and technical information, including your IP address, browser type, device type, operating system, network information, cookies, and similar identifiers.
- Usage and browsing information, including pages visited, products viewed, cart activity, website interactions, referral sources, and how you use our website.
How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you place an order, create an account, complete a form, contact us, or provide information through our website.
- Automatically when you visit our website, including through cookies, pixels, analytics tools, and similar tracking technologies.
- From third-party service providers, including Shopify, payment processors, shipping providers, fulfilment partners, analytics providers, and advertising platforms.
- From marketing and advertising partners where permitted by applicable law.
Consent
When you provide personal information to place an order, complete a payment, arrange delivery, request a return, contact us, or use our services, you consent to us collecting and using that information for that specific purpose.
If we ask for your personal information for a secondary purpose, such as marketing, we will either ask for your consent where required or provide a way for you to opt out.
You may withdraw your consent for marketing or certain optional uses of your personal information by contacting us at team@neylon.store.
Why We Collect and Use Personal Information
We collect and use your personal information to:
- Process and fulfil your orders
- Accept payments and confirm transactions
- Arrange shipping, delivery, returns, refunds, and customer support
- Create and manage customer accounts
- Respond to enquiries and provide customer service
- Send order confirmations, shipping updates, and service messages
- Improve our website, products, and customer experience
- Prevent fraud, unauthorised transactions, and security risks
- Comply with legal, tax, accounting, and regulatory obligations
- Send marketing communications where permitted
- Show personalised or targeted advertising, where permitted by law
Cookies, Analytics, and Tracking Technologies
Neylon may use cookies, pixels, tags, and similar technologies to help operate our website, improve your shopping experience, analyse website traffic, remember your preferences, and support marketing or advertising activity.
These technologies may collect information such as your IP address, browser type, device information, pages viewed, items added to cart, purchases, and interactions with our website.
You can usually adjust your cookie settings through your browser. Please note that disabling cookies may affect how some parts of our website function.
Do Not Track
Some browsers may send a “Do Not Track” signal.
Because there is no consistent industry standard for responding to these signals, our website may not alter its data collection and use practices when a Do Not Track signal is received.
Personalised Advertising
We may use your personal information for marketing and personalised advertising, including to show you relevant ads on platforms such as Google, Meta, Shopify, or other advertising partners.
This may include using cookies, pixels, browsing behaviour, cart activity, purchases, and other website interactions to help deliver relevant advertising and measure advertising performance.
Depending on where you live, you may have the right to opt out of targeted advertising or the sharing of personal information for advertising purposes. You can contact us using the details at the bottom of this policy to request assistance with your privacy choices.
How We Share Personal Information
We may share your personal information with trusted third parties where necessary to operate our store and provide our services.
This may include:
- Shopify, which powers our online store
- Payment processors and fraud prevention providers
- Shipping carriers, suppliers, fulfilment partners, and logistics providers
- Customer support and communication tools
- Analytics and website performance providers
- Marketing and advertising platforms
- Professional advisers, such as accountants, legal advisers, or compliance providers
- Government, regulatory, or law enforcement authorities where required by law
We only share personal information where necessary for business, legal, security, fulfilment, or customer service purposes.
Relationship with Shopify
Neylon is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Personal information you submit through our website may be collected, processed, stored, and shared with Shopify in order to operate the store, process transactions, provide checkout services, improve the platform, and support related services.
Shopify may also process certain personal information independently in accordance with its own privacy policy.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.
If you visit a third-party website, you should review their privacy policy before providing personal information.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we aim to use appropriate safeguards to protect customer information.
Data Retention
We keep personal information only for as long as reasonably necessary to provide our services, fulfil orders, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our policies.
Order and transaction records may be kept for the period required by applicable business, tax, and accounting laws.
When personal information is no longer required, we will delete, anonymise, or securely store it as required by applicable law.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request a copy of your personal information
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Opt out of targeted advertising or sale/share of personal information where applicable
To exercise your rights, please contact us using the contact details at the bottom of this Privacy Policy.
We may need to verify your identity before processing your request.
Marketing Communications
If you subscribe to marketing emails or promotional communications, you can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of marketing, we may still send important non-marketing messages related to your orders, account, delivery, returns, or customer service enquiries.
GDPR Privacy Rights
If you are located in the United Kingdom, European Union, or European Economic Area, you may have additional rights under the General Data Protection Regulation, or GDPR, or applicable local privacy laws.
These rights may include the right to access, correct, delete, restrict, or object to the processing of your personal information, and the right to data portability where applicable.
You may also have the right to lodge a complaint with your local data protection authority.
Australian Privacy Rights
If you are located in Australia, your personal information may be protected by the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
You may contact us to request access to, or correction of, personal information we hold about you.
CCPA Privacy Rights
If you are located in California, you may have rights under the California Consumer Privacy Act or similar privacy laws.
These may include the right to know, access, delete, correct, or opt out of certain uses of personal information.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
International Visitors
If you access our website from outside Australia, your personal information may be processed in Australia or other countries where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
For privacy questions, requests, or complaints, please contact us at:
Business Name: Neylon
Website: neylon.store
Email: team@neylon.store
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
ABN: 65 985 952 594