Terms of service

Last updated: 03/06/2026

Overview

Welcome to Neylon.

This website is operated by Neylon. Throughout this website and these Terms of Service, the terms “we”, “us”, and “our” refer to Neylon.

Neylon operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated online shopping experience. These are referred to in these Terms as the “Services”.

Neylon is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

These Terms of Service, together with any policies referenced on our website, explain your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully before accessing or using our website. By visiting, browsing, interacting with, contacting us through, creating an account on, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

These Terms apply to all users of the website, including browsers, customers, account holders, and anyone who accesses or uses our website or Services.

If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our website, use our Services, or purchase from us.

Any new features, tools, products, or services added to our website will also be subject to these Terms of Service.

About Neylon

Neylon is an online home lighting store based in Perth, Western Australia.

We sell lamps and decorative lighting products designed to bring warmth, calm, and atmosphere into everyday spaces.

Business Name: Neylon
Website: neylon.store
Email: team@neylon.store
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
ABN: 65 985 952 594

Section 1 — Access and Account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence.

If you allow a minor dependent to use our Services, you confirm that you are their parent or legal guardian and that you consent to their use of the Services.

To use our Services, including accessing or browsing our online store, contacting us, creating an account, or purchasing products, you may be asked to provide certain information, such as your name, email address, phone number, billing information, payment information, and shipping information.

You agree that all information you provide to us is accurate, current, and complete. You also agree to update your information where necessary so that we can process orders, provide customer support, and contact you if needed.

If you create an account, you are responsible for maintaining the security of your account details and password. You are responsible for all activity that occurs under your account.

You must not transfer, sell, assign, or allow another person to use your account without permission.

Section 2 — Use of Our Website

You agree to use our website and Services only for lawful purposes.

You must not use our website or Services in a way that:

Breaches any applicable laws or regulations
Is fraudulent, misleading, abusive, or harmful
Interferes with the security, operation, or performance of the website
Attempts to access data, systems, accounts, or areas of the website without permission
Copies, reproduces, scrapes, or misuses our content without permission
Attempts to disrupt, damage, or overload our website or Services
Uses our website for spam, unauthorised advertising, or unlawful activity
Transmits viruses, malware, or any code of a destructive nature
Infringes our intellectual property rights or the rights of any third party

A breach or violation of these Terms may result in the suspension, restriction, or termination of your access to our Services.

Section 3 — Our Products

We make every effort to provide accurate product descriptions, images, specifications, pricing, availability, and other product details in our online store.

However, product colours, finishes, textures, sizes, packaging, and appearance may vary slightly due to screen settings, lighting, photography, manufacturing differences, supplier updates, product improvements, or device display settings.

Measurements listed on our website are provided as accurately as possible. However, due to manual measurement, manufacturing differences, or supplier updates, product dimensions may vary by approximately ±1 cm unless stated otherwise.

We do not guarantee that the appearance or quality of any product will exactly match how it appears on your screen or meet every personal expectation.

All product descriptions, images, prices, availability, and product details are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

We may limit the quantities of any products we offer, or limit sales to any person, household, geographic region, or jurisdiction, where reasonably necessary.

Section 4 — Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is not accepted until we confirm acceptance, process your payment, and begin preparing your order.

Please review your order carefully before submitting it. Once an order has been accepted, processed, or shipped, we may not be able to cancel or change it.

When you place an order, you agree to provide accurate, current, and complete information, including your name, email address, phone number, shipping address, billing details, and payment information.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including but not limited to cases involving:

Pricing errors
Product availability issues
Incorrect product information
Incorrect or incomplete customer details
Suspected fraud or unauthorised activity
Payment issues
Delivery restrictions
Misuse of promotions or discounts
Breach of these Terms

If we cancel your order after payment has been made, we will arrange a refund where appropriate.

Your purchases are intended for personal or household use and must not be purchased for unauthorised commercial resale or export.

Section 5 — Prices and Billing

All prices are listed in the currency shown at checkout.

Prices, discounts, promotions, product availability, and product details may change without notice.

The price charged for a product will be the price shown at checkout at the time the order is placed, unless there is an error.

Unless otherwise stated, prices may not include taxes, customs duties, import charges, or other local fees that may apply depending on your location.

We may offer promotions, discounts, or special offers from time to time. These may be subject to separate terms and conditions. If there is a conflict between a promotion’s terms and these Terms of Service, the promotion terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

By placing an order, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate, current, and complete.

You agree to pay all charges incurred by you at the prices shown at checkout, including any applicable shipping, handling, taxes, customs, or other charges where applicable.

Section 6 — Payments

Payments are processed securely through the payment methods available at checkout.

Neylon does not store your full payment card details.

Payment information may be processed by Shopify, payment processors, fraud prevention providers, or other secure third-party payment services.

You understand that information submitted through our website may be transmitted over networks and adapted to meet technical requirements of connecting networks or devices. Payment card information is encrypted during transfer and processed securely by our payment providers.

Section 7 — Shipping and Delivery

Shipping times, processing times, delivery estimates, tracking details, shipping costs, shipping origin, and destination information are explained in our separate Shipping Policy.

Our products are stored, packed, and shipped from China by our suppliers, fulfilment partners, or logistics providers.

Although third-party partners assist with fulfilment and shipping, Neylon remains your point of contact for order support, returns, refunds, and customer service.

Delivery timeframes are estimates only and are not guaranteed. Delivery times may vary due to factors outside our control, including carrier delays, customs processing, supplier delays, fulfilment delays, public holidays, weather events, remote delivery locations, or incorrect delivery details.

Please ensure your shipping information is correct before placing your order. Neylon is not responsible for orders delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer.

Section 8 — Returns, Refunds, and Cancellations

Returns, refunds, cancellations, exchanges, damaged items, incorrect items, lost orders, and change-of-mind returns are handled under our separate Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

Section 9 — Accuracy, Completeness, and Timeliness of Information

We aim to keep information on our website accurate and up to date. However, information may occasionally contain errors, omissions, or outdated details.

We reserve the right to correct errors, update information, change prices, update product details, or cancel orders where information is inaccurate.

Section 10 — Optional Tools

We may provide access to third-party tools, apps, features, or integrations. These are provided as available and may be subject to third-party terms.

Section 11 — Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for third-party content, policies, security, accuracy, or practices.

Section 12 — User Comments, Feedback, and Submissions

If you send us feedback, reviews, suggestions, images, comments, or other submissions, you agree that we may use them for customer service, store improvement, marketing, or business purposes where permitted by law.

You must not submit unlawful, abusive, misleading, infringing, or harmful content.

Section 13 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 14 — Errors, Inaccuracies, and Omissions

There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other details.

We reserve the right to correct any errors and update or cancel orders if any information is inaccurate.

Section 15 — Prohibited Uses

You must not use our website or services for unlawful purposes, to violate laws or regulations, to infringe intellectual property rights, to harass or abuse others, to submit false or misleading information, to upload malicious code, or to interfere with the security or operation of the website.

Section 16 — Intellectual Property

All website content, including text, images, branding, graphics, design, and other materials, is owned by Neylon or used with permission from suppliers, fulfilment partners, licensors, service providers, or third-party providers.

You may not copy, reproduce, distribute, modify, or commercially exploit our website content without permission.

Section 17 — Disclaimer of Warranties

Our website and services are provided on an as-available basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.

Nothing in these Terms limits any rights you may have under Australian Consumer Law.

Section 18 — Limitation of Liability

To the maximum extent permitted by law, Neylon is not liable for indirect, incidental, special, consequential, or punitive loss arising from your use of the website, products, or services.

This limitation does not exclude liability that cannot be excluded under applicable law.

Section 19 — Indemnification

You agree to indemnify Neylon from claims, losses, liabilities, damages, costs, or expenses arising from your breach of these Terms, misuse of the website, or violation of any law or third-party rights.

Section 20 — Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be severed and the remaining provisions will continue to apply.

Section 21 — Termination

These Terms remain effective unless terminated by either you or Neylon. We may suspend or terminate access to our website or services if you breach these Terms.

Section 22 — Entire Agreement

These Terms of Service and any policies posted on our website represent the agreement between you and Neylon regarding your use of our website and services.