Frequently asked questions
Does the lamp come with everything I need?
Please check the “Included” section on each product page. Some lamps include a USB cable, remote control, bulb, or power adapter, depending on the product.
What plug options are available?
Where available, plug options may include AU/NZ, US/CA, or UK. Please check the product specifications before ordering.
Unfortunately, if your desired plug option is not available, we are unable to supply an alternative. We recommend using a plug adapter if needed.
Please note: Neylon does not sell or supply plug adapters.
Is the lamp rechargeable or plug-in?
This depends on the product. Please check the “Specifications” section for the power supply, connection type, and charging details.
Can I return the lamp if I change my mind?
Yes, we accept eligible change-of-mind returns within 14 days of delivery, provided the item meets our return conditions. Please see our Returns & Refunds Policy for full details.
Where are your products manufactured?
Our products are sourced from carefully selected suppliers and are manufactured in China. We work with partners who focus on quality, consistency, and reliable production standards to ensure each item meets our expectations. This allows us to offer well-designed, functional products at accessible prices while maintaining a dependable supply and delivery process.